Friday, November 05, 2010
Restitution
I need to let all of you know that the vet and the clinic which made a mistake with Raven's section have refunded me all the cost of the two days' emergency calls. That happened immediately. Today, I received restitution for the lost puppies and a hand written note from the surgeon offering sincere apologies for the errors made during Raven's section. Mistakes happen but, for me, taking ownership of those mistakes and hopefully, learning from them so it doesn't happen to anyone else helps me move on. I am grateful for that.
